Lash Charms

Please contact us before returning the product in order to get a return address. 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. After the 15 unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please Note:

*In order to receive a refund you must send us a tracking number. Products that are sent without a tracking number will not be refunded!

*Customer are responsible for paying the shipping costs for returning the product.

*Products on sale cannot be refunded.

There are certain situations where only partial refunds are granted (if applicable): the product is not in its original condition, is damaged or missing parts for reasons not due to our error, product is returned (date of shipping back) more than 15 days after delivery.

Refunds

Once your return is received, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within few days.

Only regular priced items may be refunded, note that sale products cannot be refunded.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We only replace products if they are defective or damaged. If you need an exchange, please contact us and we will be happy to help.

For any issue email us at: lenizaparedes@icloud.com